Last updated: 28 August 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website located at www.letsentertainu.com (the “Website”), your booking of any activity, package, party or event with Let’s Entertain U, and your entry onto and conduct at our premises.

In these Terms, “we”, “us”, “our” and “Let’s Entertain U” refer to Lets Go Bowling Stadium on Main, trading as Let’s Entertain U at Stadium on Main, Claremont, Cape Town, including its associated offerings Let’s Go Bowling, Laser Blast, Crazy Golf, Kidz Play, Pappa G’s and Strikers Lounge. “You” and “your” refer to any person who uses the Website, makes a booking, or enters our premises.

By using the Website, making a booking, or entering our premises, you agree to be bound by these Terms. If you are making a booking on behalf of a group, a company, a family or a child, you confirm that you have the authority to accept these Terms on behalf of every person in that group, and that you have brought these Terms to their attention.

If you do not agree to these Terms, please do not use the Website or our facilities.

2. Our details

3. Trading hours

Our advertised operating hours are:

• Monday to Friday: 10:00 – 22:00
• Saturday: 09:00 – 22:00
• Sunday: 10:00 – 21:00

We are closed on 25 December.

Hours may change without notice, including on public holidays, during private functions, for maintenance, or for reasons beyond our control. Individual activities, the kitchen and the bar may operate shorter hours than the venue as a whole. Please confirm with us before travelling to the venue if timing is critical to you.

4. Use of the Website

The Website is provided for you to find information about our offerings and to make bookings.

You agree that you will not:

• use the Website for any unlawful purpose or in any way that may damage, disable or impair it;
• attempt to gain unauthorised access to the Website, its servers, or any connected system;
• submit false, misleading or fraudulent booking information, or make bookings in another person’s name without their permission;
• copy, reproduce, republish or distribute any content from the Website for commercial purposes without our prior written consent.

All content on the Website, including text, graphics, logos, images, video, audio, page layout and the names Let’s Entertain U, Let’s Go Bowling, Laser Blast, Crazy Golf, Kidz Play, Pappa G’s and Strikers Lounge, is owned by or licensed to us and is protected by South African and international intellectual property law.

We aim to keep the Website accurate and available, but we do not warrant that it will be uninterrupted, error-free, or free of viruses or other harmful components. We may change, suspend or withdraw any part of the Website at any time.

5. Bookings

5.1 Online bookings only

We do not accept telephonic bookings. All bookings must be made through the booking forms on the Website, unless we have expressly agreed otherwise with you in writing.

Walk-in play is available for certain activities subject to availability at the venue on the day, and is not guaranteed.

5.2 Advance notice and minimums

Unless stated otherwise on the relevant booking page:

• bookings must be made at least three (3) days in advance;
• a minimum number of players or children applies to each package, as stated on the relevant booking page at the time of booking;
• for groups of seventy (70) or more people, please contact the venue directly rather than booking online;
• there is no maximum number of children for a Laser Blast party, but children will be divided into sessions of up to ten (10) children per twenty (20) minute session. Larger parties will therefore play across several consecutive sessions rather than all at once.

5.3 Confirmation

Submitting a booking form does not create a confirmed booking. It generates a quotation only.

Your booking is confirmed only once we have received payment in full and have confirmed the booking to you. Until then, your preferred date, time and lanes remain available to other customers and we are under no obligation to hold them.

5.4 Quotations

Quotations generated by the Website are automatically calculated. We reserve the right to correct any error or discrepancy that occurs in a quotation or during the booking process, including pricing errors, before or after payment. Where a correction increases the amount payable, you may choose to pay the difference or to cancel the booking for a full refund of what you have paid.

5.5 Arrival time

Please arrive at least twenty (20) minutes before your booked playing time. We generally have bookings scheduled immediately after yours. If you arrive late, we may not be able to give you your full playing time, and no refund or extension will be due to you in that case.

5.6 Changes by us

We may need to change or cancel a booking because of equipment failure, staff shortages, load shedding, damage to the premises, actions of the landlord of Stadium on Main, or any other cause beyond our reasonable control. Where this happens, we will contact you and offer you a suitable alternative date and time or a refund of amounts paid for the affected booking. We will not be liable for any further loss or expense arising from such a change.

6. Prices and payment

6.1 Prices

All prices displayed on the Website and at the venue are in South African Rand and are inclusive of VAT.

Prices, packages, inclusions and promotions may change at any time without notice. The price that applies to your booking is the price confirmed in your quotation at the time of booking.

The values attributed to package inclusions (for example “valued at R500”) are indicative of the retail value of the components and do not represent an amount that is redeemable, refundable or exchangeable for cash.

6.2 Payment method

We accept payment by immediate EFT, cash, or credit card. We do not use an online payment gateway and no payment is taken through the Website itself. We do not accept SWIFT payments.

After making a booking you will be provided with our banking details. Once you have made payment, you must send us proof of payment so that we can allocate the payment and confirm your booking.

You are responsible for ensuring that your payment reference matches the reference we provide. We are not responsible for delays in confirming your booking caused by unreferenced, incorrectly referenced or delayed payments.

6.3 Payment deadline

Payment must be made within forty-eight (48) hours of submitting your booking. If payment is not received in that time, we may release your booking slot without further notice to you.

For bookings made close to the play date, payment may be required earlier, and in any event before the play date.

6.4 Payment in full regardless of attendance

The full confirmed amount is payable regardless of how many people actually arrive on the day. No refund is given for players, children or guests who do not attend.

6.5 Beverage tabs and accounts

Where you elect to open a beverage tab or an account with your booking, the agreed amount is added to your quotation and is payable in advance. Any spend beyond the agreed tab is payable at the venue before you leave.

7. Cancellations, postponements and refunds

7.1 Cancellation by you

If you cancel or postpone a confirmed booking more than 24 hours before the booked date, we will refund amounts paid, less any costs we have already irrecoverably incurred in preparing for your booking (for example, catering ordered specifically for your event).

If you cancel or postpone a confirmed booking within 24 hours of the booked date, we will retain fifty percent (50%) of your payment to cover catering and lane or session booking costs.

7.2 No-shows

If you do not arrive for a confirmed booking and have not cancelled, no refund is due.

7.3 Non-attending members of your group

No refund is given for individual players, children or non-playing guests in your group who do not attend, as set out in clause 6.4.

7.4 How to cancel

All cancellations and postponement requests must be sent to support@letsentertainu.com and are effective only once we have acknowledged them in writing. The time of our receipt of your written request determines which cancellation rule above applies.

7.5 Refund processing

Approved refunds are paid by EFT to the account from which payment was received, within a reasonable period after we have received the account details we require.

7.6 Your statutory rights

Nothing in this clause 7 limits any right you may have under the Consumer Protection Act 68 of 2008 or other applicable law, including any right to cancel an advance booking subject to a reasonable cancellation charge.

8. Cover charge

A cover charge of R30 per person applies at the venue.

The cover charge:

• applies to adults and children alike;
• applies to all people attending, including non-playing guests and spectators;
• is redeemable only against food and beverage purchases at the venue;
• is not redeemable for cash, is not refundable, and expires at the end of your visit if unused;
• is waived for valid Let’s Entertain U members.

Where a package price is advertised as including the cover charge, the cover charge forms part of that price and is not charged again on arrival. For example, social bowling is advertised at R130 per person, being R100 for the game plus the R30 redeemable cover charge.

9. Food and beverages

9.1 No outside food or drink

No food, snacks, sweets, crisps or beverages of any kind may be brought onto the premises. We have an exclusive arrangement with our caterers. The only exception is a birthday cake for a booked party.

We may ask you to remove or surrender any outside food or drink, and we may refuse entry where this rule is not observed.

9.2 Menus and images

Menu items, ingredients, availability and prices may change without notice. Photographs of food and beverages on the Website, in menus and in promotional material are for illustration only and may not be an exact representation of the item served.

9.3 Halaal

Menu items described as “Halaal friendly” are prepared using Halaal-sourced ingredients where indicated. We serve alcohol on the premises, and we do not hold ourselves out as a fully certified Halaal establishment. If certification is important to you, please ask us before ordering.

9.4 Allergies and dietary requirements

You must notify us of any allergy or special dietary requirement at the time of booking, and again when ordering at the venue. Our kitchen handles a wide range of ingredients, including gluten, dairy, nuts, seafood and other common allergens, and we cannot guarantee that any item is free from traces of any allergen. You accept that you order food at your own risk where an allergy exists and you have not notified us.

9.5 Alcohol

Alcohol is sold in Strikers Lounge and is not for sale to persons under the age of 18. We may require proof of age and may refuse service without giving reasons.

We may refuse to serve alcohol to any person who appears intoxicated, and we may require any intoxicated person to leave the premises. We do not permit any person to bring alcohol onto the premises.

9.6 Platters

Platter orders are subject to a minimum number of people per platter as stated at the time of ordering, and must be ordered in advance.

10. Membership

10.1 Terms of membership

• The annual membership fee is R250.
• Membership expires one (1) year from the date of joining.
• Only one membership is permitted per mobile number.
• Membership is not transferable and may not be used by any person other than the member.
• Membership fees are not refundable in any circumstances, including where the member does not use the benefits, where the member’s details change, or where membership is terminated for breach of these Terms.

10.2 Benefits

Current member benefits include:

• one free game on joining;
• a reduced rate of R50 per game of bowling (standard rate R100);
• two free game tickets on the member’s birthday;
• 5% of spend at the bowling centre credited to the membership as points;
• exemption from the cover charge.

Benefits are subject to availability, may not be exchanged for cash, and may be varied, suspended or withdrawn by us at any time on reasonable notice. Points and free-game entitlements lapse when the membership expires.

10.3 Application

Membership is granted only once the membership fee reflects in our bank account. Your membership number is sent to the mobile number provided on application. Members are required to download the Let’s Entertain U mobile application and complete the required information to access certain benefits. The application is provided through third-party app stores and is subject to their own terms.

10.4 Termination

We may suspend or terminate a membership without refund where the member breaches these Terms, provides false information, permits another person to use the membership, or behaves in a manner that warrants removal from the premises.

11. Vouchers, promotions and competitions

• Vouchers are valid only for the activity stated on them, are for use on a day other than the day of issue, and expire on the date stated on the voucher.
• Vouchers have no cash value, are not redeemable for cash, and are not replaceable if lost, damaged or stolen.
• Vouchers issued as part of a children’s party package are issued to the invited children only. They may not be redeemed by the person or persons making the party booking, or by any other person, and may not be pooled, transferred or given away.
• Vouchers are subject to availability and may not be used in conjunction with any other offer or discount unless we state otherwise.
• Promotional offers run for the period we advertise and may be withdrawn or amended at any time.
• Where we run a competition, prize draw or leaderboard prize, entry is subject to any specific rules we publish for it. Our decision on winners is final and no correspondence will be entered into. Prizes are not transferable and not exchangeable for cash. Entrants may be required to provide personal information in order to be contacted, and winners may be required to provide proof of identity.

12. Activity rules

You must follow all rules, signage and staff instructions applicable to each activity. Staff may stop any game, remove any person from an activity, or close an activity for safety reasons, without refund where the reason is your conduct.

12.1 Bowling

• Footwear on the lanes: we no longer provide bowling shoes. You may bowl barefoot or in non-slip socks, which are available for purchase at the venue. Own shoes, including trainers, are not permitted on the lane surface or the approach.
• Footwear elsewhere in the venue: comfortable non-slip footwear such as sneakers or soft-soled sport shoes is recommended for all other areas and activities. Hard-soled shoes, heels, cleats and open sandals are not suitable.
• We recommend a maximum of approximately eight (8) people per lane.
• Do not step over the foul line, walk onto the lane surface, or enter any machine area behind the pins.
• Lane and equipment faults must be reported to staff rather than addressed by players.
• Please provide a list of player names before you arrive so that we can assign them to lanes.

12.2 Laser Blast

• Minimum age 10 years.
• Sessions are limited to ten (10) players per twenty (20) minute session. Parties larger than ten children will be divided into consecutive sessions.
• Players must not run, climb on arena structures, remove equipment, or physically contact other players.
• The arena uses low-level lighting, fog effects, sound effects and flashing lights. If you or any member of your party suffers from epilepsy, a photosensitive condition, a respiratory condition, a heart condition, claustrophobia, a mobility impairment, or is pregnant, you should not participate and should consult a medical practitioner before doing so.
• Equipment is issued to players and must be returned undamaged at the end of the session.

12.3 Crazy Golf

• Scoring is kept on your own mobile device. Where you choose to enter an email address to appear on the leaderboard or to be eligible for prizes, you consent to us processing that address for those purposes.
• Clubs and balls are provided and remain our property. Clubs must be kept below waist height and must not be swung near other players.

12.4 Kidz Play

• Kidz Play costs R50 per person for unlimited play.
• A parent or guardian must remain present within the facility at all times. Kidz Play is not a childminding, crèche or supervised care service, and our staff do not assume responsibility for the supervision of your child.
• Age and height restrictions apply to the soft play area, the jungle gym and the kiddies rides.
• Socks must be worn. Shoes, jewellery, drawstrings, food and drink are not permitted in the play structures.
• The parent or guardian is responsible for the behaviour of their child and for any damage or injury the child causes.

12.5 Digital Golf

Digital Golf is operated and booked through www.digitalgolf.co.za. Bookings for Digital Golf are subject to that operator’s own terms and conditions and are not governed by these Terms, except in respect of your conduct while on the premises.

13. Children and supervision

Children remain the responsibility of their parent or guardian at all times while on the premises. Parents and guardians must supervise their children, including at Kidz Play, in the bowling area, in the Laser Blast arena, at Crazy Golf and in the restaurant and lounge areas.

The person making a party booking is responsible for the children in that party and must ensure that an adequate number of adults is present.

Unaccompanied minors may be refused entry or asked to leave at our discretion.

14. Conduct and right of admission

Right of admission is reserved.

We may refuse entry to, or remove from the premises, any person who:

• is intoxicated or under the influence of drugs;
• behaves in a threatening, abusive, offensive, discriminatory or disorderly manner;
• damages or interferes with our property, equipment or lanes;
• breaches these Terms, our activity rules or the instructions of our staff;
• brings prohibited items onto the premises, including outside food and drink, weapons, illegal substances or fireworks;
• poses a risk to themselves or to other guests.

Where a person is removed for any of these reasons, no refund of any amount paid is due.

Smoking and vaping are permitted only in designated areas, if any.

You are liable for the cost of repairing or replacing any of our property that you or a member of your group damages, whether deliberately or negligently.

15. Risk, safety and indemnity

Bowling, laser tag, mini golf, soft play and jungle gym activities are physical activities that carry inherent risks, including the risk of slipping, tripping, falling, collision, strain, sprain, fracture and other injury.

You participate in all activities at your own risk. By entering the premises and taking part in any activity, you confirm that:

• you and each member of your group are physically fit and able to take part;
• you have disclosed any medical condition that may be affected by participation;
• you have read and will follow all posted rules and staff instructions;
• you accept the risks inherent in the activity.

To the fullest extent permitted by law, you indemnify and hold Let’s Entertain U, its owners, employees, agents and contractors harmless against any claim, loss, damage or expense arising from your participation in any activity, your presence on the premises, or your breach of these Terms, except to the extent that such claim arises from our gross negligence or wilful misconduct.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by gross negligence, or any right you have under the Consumer Protection Act 68 of 2008.

16. Personal property

You are responsible for your own belongings while on the premises. We do not accept liability for loss of or damage to any personal property brought onto the premises, including items left in lockers, at lanes, in the arena, in play areas or in the parking facilities of Stadium on Main.

Parking at Stadium on Main is provided and controlled by the centre management, not by us, and is subject to their terms.

17. Limitation of liability

To the fullest extent permitted by law:

• our total liability arising from any booking is limited to the amount you paid for that booking;
• we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of enjoyment, travel costs or accommodation costs;
• we are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including load shedding, water interruption, fire, flood, adverse weather, strike, civil unrest, epidemic, government action, or the failure of third-party suppliers or the landlord of the premises.

18. CCTV, photography and social media

Our premises are monitored by CCTV for the safety and security of our guests and staff and for the protection of our property. Footage is retained for a limited period and may be provided to law enforcement or used in the investigation of an incident or a claim.

Photographs and video may be taken on the premises by us or by persons appointed by us, including during parties, events, tournaments and promotions. By entering the premises you acknowledge that you and members of your group may appear in such images, and you consent to us using those images for marketing purposes, including on our website, on Facebook, on Instagram and in other advertising material, without payment to you.

If you do not want you or your child to appear in our images, please tell a staff member on arrival, and email support@letsentertainu.com if an image of you has already been published so that we can remove it.

You may take your own photographs and video for personal, non-commercial use, provided you respect the privacy of other guests. Commercial photography or filming on the premises requires our prior written consent.

19. Personal information

We collect personal information when you make a booking, apply for membership, enter a leaderboard or competition, or contact us. This includes names, contact numbers, email addresses, company details where applicable, the names and ages of children where a party is booked, and dietary information you choose to give us.

We process this information in order to manage your booking, provide the services you have asked for, administer memberships and vouchers, respond to your queries, comply with our legal obligations, and, where you have agreed, send you promotional material. You may withdraw consent to marketing at any time by contacting us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Full details of how we collect, use, share and retain personal information are set out in our Privacy Policy, available on the Website.

To ask about the personal information we hold about you, to have it corrected or deleted, or to object to its processing, email support@letsentertainu.com.

20. Third-party links and services

The Website links to third-party services, including Digital Golf, Uber Eats, Google Maps, Google reviews, Facebook, Instagram and mobile app stores. We do not control those services and are not responsible for their content, availability, or their handling of your personal information. Your use of them is governed by their own terms.

Where you order our food through a third-party delivery platform, that order is subject to the platform’s terms in addition to ours.

21. Feedback and complaints

We welcome feedback on your booking experience and on the service you received. Please raise any complaint with a manager at the venue at the time, or email support@letsentertainu.com, so that we have a fair opportunity to resolve it.

Where we run a feedback or review incentive, participation is voluntary, the incentive is subject to the rules published for it at the time, and credit awarded is redeemable at the venue only and is not exchangeable for cash.

22. Changes to these Terms

We may amend these Terms at any time. The version published on the Website at the time you make a booking is the version that applies to that booking. Please check this page before each visit.

23. General

Entire agreement. These Terms, together with your booking confirmation and any specific terms shown on the relevant booking page, form the whole agreement between us.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Governing law. These Terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the Magistrate’s Court having jurisdiction in respect of any dispute, notwithstanding that the amount in dispute may exceed that court’s ordinary jurisdiction.

24. Contact us

“Lets Go Bowling Stadium on Main” trading as Let’s Entertain U Lower Ground, Stadium on Main Main Road, Claremont Cape Town

Email: support@letsentertainu.com Reception: 068 270 2641 Management: 087 378 0891 WhatsApp: +27 68 270 2641